FAQ Page
Your Guide to Getting Started
To guide you through your journey, from initial doubts to taking the first step, we've compiled answers to our most frequently asked questions. Find clarity and reassurance as you explore how we can support your wellbeing.
Frequently Asked Questions
The Basics & Getting Started
What are online psychological sessions like?
How do I know if online therapy is right for me?
What is the difference between psychotherapy, counselling, and coaching?
How do I choose the right psychologist for me?
What issues can therapy help with?
How do I book my first session?
What do I need to begin online therapy?
What happens in the first appointment?
Practicalities & The Process
How do I book a session?
What technology do I need? Is it confidential?
What are your fees and payment methods?
What is your cancellation policy?
Do you offer reduced rates or concessions?
What can I expect in my first session?
Length and frequency of the sessions?
Do you work online, in person, or both?
Our Services & Specifics
Do you work with individuals, couples, or families?
Do you offer support for [e.g., anxiety, depression, relationship issues]?
What is a Junior Psychologist, and how are they supervised?
Do you provide urgent help or crisis support?
What types of psychological services do you offer?
How do I know which service is right for me?
Do you work with children, teenagers, or adults?
Are sessions available online, in person, or both?
Confidentiality & Ethics
Is everything I say confidential?
What are your qualifications and regulatory bodies?
How do you protect my data and privacy?
Are there any situations where confidentiality must be broken?
How do you handle safeguarding concerns?
How is my information stored and who has access to it?
What ethical frameworks guide your practice?
Do you share information with other professionals?