Practicalities & The Process
How do I book a session?
Booking a session with us is simple and flexible. You can book directly through our website using the Booking page, where available time slots are displayed in real-time. Once you select a session, you’ll receive a confirmation email with all the details.
Alternatively, you can contact us via email or phone to arrange a suitable time, and we’ll guide you through the process. Our team is happy to answer any questions before your first appointment to ensure you feel comfortable.
For first-time clients, we recommend booking an initial consultation to discuss your needs and the most appropriate services. This helps tailor your sessions to your goals and ensures clarity on the process.
If you need to schedule recurring sessions, we can assist in setting up a consistent timetable that works for you. Flexibility is available for changing schedules, and we’ll accommodate your needs wherever possible.
What technology do I need? Is it confidential?
For online sessions, you’ll need a device with a stable internet connection, a webcam, and a microphone. This can be a laptop, tablet, or smartphone. Our platform is user-friendly, and we provide clear instructions to connect securely before your session.
All online sessions are conducted using secure, encrypted video platforms, ensuring your privacy and confidentiality. We adhere to professional ethical standards and GDPR regulations, meaning your personal information and session details are strictly protected.
We recommend finding a quiet, private space for your sessions to maintain confidentiality and allow for full engagement without distractions. Headphones can also help improve audio clarity and privacy.
If you prefer in-person sessions, all consultations are conducted in private rooms designed to ensure comfort, discretion, and a safe environment for open conversation.
What are your fees and payment methods?
Our fees are clearly outlined on the Prices page and vary depending on several factors, including the type of service you choose (therapy, counselling, coaching, or assessments), the seniority of the professional (Consultant, Chartered, or Junior), and the number of sessions you intend to undertake.
We offer flexible pricing for multiple sessions, which can be requested directly by clients or advised by the professional after at least three sessions. This allows us to make a thorough assessment and collaboratively create an intervention plan that meets your goals. Package options provide clarity on total costs in advance and can simplify the payment process.
We also offer special rates for students, though availability is very limited. Our aim is to make mental health support accessible while maintaining high-quality professional care.
Payments can be made securely online through our platform or via bank transfer. Invoices are issued upon request for record-keeping or insurance purposes, and we accept standard payment methods. Transparent information about fees ensures you can plan your sessions without unexpected costs and with confidence in your investment in your mental health.
What is your cancellation policy?
We request that you provide at least 24–48 hours’ notice if you need to cancel or reschedule a session. This allows us to offer the slot to another client and ensures fairness.
Cancellations made within the notice period are not subject to a fee. Late cancellations or missed appointments without prior notice may incur a charge, as outlined on our Prices page.
We understand that emergencies and unforeseen circumstances happen. If you experience a genuine emergency, please contact us as soon as possible, and we will discuss alternative arrangements.
Regular adherence to the cancellation policy helps maintain a reliable schedule for all clients and supports continuity of care, which is important for progress in therapy or coaching
Do you offer reduced rates or concessions?
We understand that affordability can be an important consideration, so we offer a progressive discount system based on the number of sessions you book. This means that for each service, the cost of a session decreases slightly with every additional session, up to a certain point. For example, if a standard session costs £50, the second session might be £49, the third £48, and so on, until the 15th session. From the 16th session onward, a flat discounted tariff applies for any number of sessions you choose to book.
This system applies to all our services and professionals, with the exact discount and cumulative structure varying depending on the type of service and number of sessions. It is designed to reward commitment and make ongoing support more accessible.
In addition to the progressive discount, we also offer reduced rates or concessions in special circumstances, such as for students, clients with low income, or those experiencing financial hardship. Please contact us privately to discuss eligibility, and all inquiries will be handled sensitively and confidentially.
Our goal is to make mental health support accessible while ensuring fairness and flexibility. Early communication helps us ensure that the appropriate discount or concession is applied to your sessions, and that your ongoing care is both effective and affordable.
What can I expect in my first session?
Your first session is an opportunity to get to know each other and explore your goals, challenges, and expectations. We will discuss what brought you to seek support and any immediate concerns.
We will also clarify how our services work, session length, frequency, and the practical aspects of therapy or coaching. This is your chance to ask questions and understand what the process will involve.
Our approach is collaborative and non-judgmental. We aim to create a safe space where you feel heard, understood, and supported from the outset.
The first session often helps both client and practitioner establish a foundation for future work, identifying priorities and planning next steps tailored to your needs.
Length and frequency of the sessions?
Most sessions typically last between 50–60 minutes, although this may vary depending on the type of service or assessment. The session length is designed to allow sufficient time for meaningful discussion without causing fatigue.
The frequency of sessions depends on your individual needs, goals, and availability. Some clients benefit from weekly sessions, while others may prefer fortnightly or monthly appointments.
During the initial consultation, we discuss a recommended schedule and review it regularly to ensure it remains effective and manageable for you.
Flexibility is built into the process, allowing adjustments as needed. The aim is to balance consistency for progress with a pace that feels sustainable for you.
Do you work online, in person, or both?
At present, we offer online sessions only, allowing you to access professional support from the comfort and privacy of your own home. Online sessions are secure, confidential, and designed to be as effective as in-person meetings.
We use reliable, encrypted video platforms to ensure your privacy and a seamless experience. All you need is a device with a camera, microphone, and stable internet connection.
In the future, we plan to introduce in-person sessions, and we will update clients when these become available. For now, our focus is on providing high-quality online support that meets your needs effectively.
Regardless of the format, our commitment is to offer professional, confidential, and personalized support tailored to your goals.