Multi-Function Operator

Customer Service, Client Care, Secretariat & Appointment/Billing Coordination

We are looking for a freelance or contract professional to join our online psychological services platform, supporting both:

• UK clients (English or Italian speakers)
• Italian clients in the UK (Italian or English speakers)

The role combines customer care, administrative coordination, and executive support, with interaction across digital platforms, automated booking/payment systems, and chatbot/FAQ tools.

Key Responsibilities

• Respond to client enquiries via email or platform
• Provide first-level technical support and assist with account/appointment issues
• Supervise automated booking and billing systems with minimal manual intervention
• Support management and professionals with diary, communications, and general administrative tasks

Requirements

• Experience in Customer Service, Client Care, secretarial, or administrative roles
• Excellent organisational skills and attention to detail
• Ability to work independently with responsibility
• Familiarity with digital platforms, online bookings, and payment systems
• Fluent in English and Italian, both written and spoken
• Professional, discreet, and client-focused approach

Preferred: Experience in healthcare or psychological services, bilingual client support, or operational coordination.

Collaboration Type

• Freelance / contract, primarily remote
• Compensation and hours based on experience and availability

How to Apply

Send your CV and cover letter (English or Italian) to:
info@psychologika.net

Applications will be reviewed confidentially. Only shortlisted candidates will be contacted.